{"title":"All Workshops","description":"","products":[{"product_id":"building-resilience-a-virtual-workshop-sept-22-to-oct-8-2026","title":"Building Resilience-Virtual Workshop-Sept 22 to Oct 8 2026","description":"\u003ch3\u003eBuilding Resiliency And Adding More Capacity In Your Life.\u003c\/h3\u003e\n\u003cp\u003eDo you find that you are consistently saying \"Why am I out of capacity\"?\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCapacity\u003c\/strong\u003e defined as \"The maximum amount that can be produced or the ability to understand or handle\".\u003cstrong\u003e \u003c\/strong\u003e\u003cem\u003e\u003cstrong\u003eAdding more capacity to your life\u003c\/strong\u003e doesn't mean adding more tasks,\u003c\/em\u003e \u003cem\u003enor does it mean you are broken or incapable\u003c\/em\u003e. It means the system you ran on before is no longer working for you.\u003c\/p\u003e\n\u003cp\u003eJoin like minded women that want to increase capacity in their lives.  \u003cstrong\u003eThis live virtual 3 week workshop will be facilitated jointly by Dr. Janice Dacyshyn, Naturopathic Doctor and Colleen Felgate, Registered Clinic Counsellor.  \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eWorkshop will be delivered virtually in 6 sessions-90 minutes each.\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eTues Sep 22, 6pm to 7:30pm PDT\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eThur Sep 24, 6pm to 7:30pm PDT\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eTues Sep 29, 6pm to 7:30pm PDT\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eThur Oct 1, 6pm to 7:30pm PDT\u003cbr\u003e\n\u003c\/li\u003e\n\u003cli\u003eTues Oct 6, 6pm to 7:30pm PDT\u003c\/li\u003e\n\u003cli\u003eThur Oct 8, 6pm to 7:30pm PDT\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003e\u003cem\u003eOver 3 weeks you will receive:\u003c\/em\u003e\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e\n\u003cli\u003eHonour and compassion for what you are expereincing right now. \u003c\/li\u003e\n\u003cli\u003eLearn what is happening in the mind and body in times of overwhelm in a safe and empathitic virtual setting. \u003c\/li\u003e\n\u003cli\u003eHear and share real stories from a group of like minded individuals to help you understand that you are not broken. \u003c\/li\u003e\n\u003cli\u003eGain real insights and everyday practical tools to enhance your capacity in your everyday life. \u003c\/li\u003e\n\u003c\/ul\u003e","brand":"Mastery Redefined","offers":[{"title":"Default Title","offer_id":54492951413041,"sku":null,"price":385.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/0292\/5873\/files\/Sep_WS_Actual.png?v=1784591937"},{"product_id":"front-desk-sales-training-building-confidence-conversions","title":"Front Desk Sales Training: Building Confidence \u0026 Conversions","description":"\u003ch3\u003eClient Experience That Converts\u003c\/h3\u003e\n\u003ch4\u003eCommunication • Influence • Growth\u003c\/h4\u003e\n\u003cp\u003eExceptional client experiences don't happen by accident.\u003c\/p\u003e\n\u003cp\u003eEvery interaction—from the first phone call to the final checkout—shapes how clients feel about your business and influences whether they return, refer others, and move forward with recommended services.\u003c\/p\u003e\n\u003cp\u003eThis practical and engaging virtual workshop is designed for front desk professionals who want to elevate the client experience while contributing more confidently to business growth.\u003c\/p\u003e\n\u003cp\u003eParticipants will learn how to move beyond transactional interactions and create meaningful client connections that build trust, loyalty, and long-term relationships.\u003c\/p\u003e\n\u003ch4\u003eDuring this 2-part workshop, participants will learn how to:\u003c\/h4\u003e\n\u003cp\u003e• Understand the critical role the front desk plays in client retention and business growth\u003cbr\u003e• Reframe \"sales\" as service, education, and client advocacy\u003cbr\u003e• Identify and overcome personal biases or discomfort around recommending services\u003cbr\u003e• Build trust and rapport quickly and authentically\u003cbr\u003e• Create exceptional first impressions in person, by phone, and online\u003cbr\u003e• Communicate with confidence and professionalism in challenging situations\u003cbr\u003e• Navigate questions, objections, and concerns with ease\u003cbr\u003e• Increase appointment conversions through effective communication techniques\u003cbr\u003e• Encourage rebooking and long-term client loyalty\u003cbr\u003e• Recognize opportunities to enhance the client journey at every touchpoint\u003c\/p\u003e\n\u003ch4\u003eIdeal For:\u003c\/h4\u003e\n\u003cp\u003eReceptionists • Client Care Coordinators • Medical Office Assistants • Patient Experience Teams • Front Desk Professionals in healthcare, wellness, allied health, aesthetics, fitness, and service-based businesses.\u003c\/p\u003e\n\u003ch4\u003eFormat\u003c\/h4\u003e\n\u003cp\u003eVirtual Workshop\u003cbr\u003e2 Sessions | 60 Minutes Each\u003c\/p\u003e\n\u003ch4\u003eOutcome\u003c\/h4\u003e\n\u003cp\u003eParticipants leave with a practical communication framework, increased confidence, stronger client relationship skills, and the ability to create experiences that naturally lead to increased bookings, retention, referrals, and business growth.\u003c\/p\u003e","brand":"Mastery Redefined","offers":[{"title":"Default Title","offer_id":54598247743793,"sku":null,"price":280.0,"currency_code":"CAD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0988\/0292\/5873\/files\/FrontDeskTrainingGraphic.png?v=1781401148"}],"url":"https:\/\/masteryredefined.com\/collections\/all-workshops.oembed","provider":"Mastery Redefined","version":"1.0","type":"link"}